The Problem
Logistics processes are uniquely complex yet well-controlled within the four walls of the originating warehouse. However, once product ships, the control disappears. With numerous variables and multiple distribution channels in play, shipping services are wrought with schedule changes, delays, errors, damages, and miscommunications. For the restaurant equipment industry and their customers, the shortcomings of logistics solutions are significant, and expensive. The paper trail that exists is woefully insufficient. Executed by truckers and restaurant workers, the paperwork is often inaccurate, incomplete, and consequently, rendered non-auditable. With no means to generate digital documentation, obtaining a simple status update may take hours or even days, disrupting commerce, adding unplanned expense, and negatively impacting opportunity cost.